Initial assessment
We identify the type of restriction, review the exchange's requests, and assess the available course of action.
Service · Exchange account restrictions
Has an exchange restricted withdrawals or your account?
We assist with withdrawal restrictions, AML and KYC reviews, Source of Funds requests, P2P freezes, and lost account access. We prepare documents and support communication with the compliance team.
Types of restrictions
Exchange restrictions we can assess
Select the closest situation. During the assessment, we will clarify the reason and possible course of action.
Withdrawals or account functions are restricted
Withdrawals, trading, or other functions are blocked, and support has not explained why.
AML, KYC, or Source of FundsThe exchange requested documents, evidence of the source of funds, or renewed identity verification.
P2P dispute or freezeThe restriction followed a disputed transaction, a counterparty complaint, or a P2P review.
Access to an exchange account was lostSign-in is unavailable because of email access, 2FA, a device change, or renewed verification.
For the assessment
What we need for an initial assessment
Information about the exchange, the restriction, and related transactions is sufficient for an initial assessment. Do not send seed phrases, private keys, passwords, or 2FA codes.
Key materials
Exchange name, account UID or email, and the type of restriction
Exchange notifications and correspondence with support
History of related transactions and an explanation of the source of funds
KYC and Source of Funds documents, plus a brief timeline of steps already taken
Process
How we approach an exchange account restriction
Review of the circumstances
We review transactions, the source of funds, documents, and the circumstances of the activity.
Submission preparation
We prepare a package of documents and explanations for the AML, KYC, or compliance review.
Ongoing support
We help respond to follow-up requests and manage communication with the exchange.
Timeline
How long resolving an exchange restriction may take
The timeline depends on the exchange's requirements, the completeness of the documents, and the complexity of the review. Review usually takes from several days to several weeks.
Fees
A fee payable after the agreed result is achieved
Success fee5–15%
The fee is 5–15% of the unrestricted amount and is payable after the result defined in the agreement is achieved.
The initial assessment is free
The exact percentage is agreed before work begins
Payment is due after the agreed result is achieved
FAQ
Frequently asked questions about exchange restrictions
Why has an exchange restricted withdrawals or blocked the account?
Common reasons include AML or KYC reviews, Source of Funds requests, risk controls, account security, or a disputed P2P transaction.
How can I document the Source of Funds?
The exchange may request bank statements, deposit history, documents supporting income or transactions, and a clear timeline of significant deposits. The required package depends on the exchange's request.
What should I do if verification fails or the account is restricted after an AML review?
Preserve the exchange's notices, collect the KYC and AML documents, and avoid sending repeated tickets without a complete package. We help prepare a submission and respond to follow-up questions from the compliance team.
Can you assist with a P2P account freeze?
Yes, when the restriction concerns a disputed P2P transaction or a counterparty complaint. The exchange still makes the final decision on whether to lift the restriction.
Can lifting the restriction be guaranteed?
No. We prepare facts, documents, and supporting explanations for the review, but the exchange makes the final decision.
Which exchanges do you work with?
We work with Binance, Bybit, OKX, KuCoin, MEXC, HTX, Gate, and other platforms. A separate page explains common restrictions on Bybit.