Initial assessment
We read the HTX notice and collect what the exchange already asked for.
HTX · AML review
HTX AML review: files for the notice and the in-app appeal
We read your notice, prepare the file set for the account, and help you answer HTX follow-ups. Materials go through Support or the linked inbox.
Types of HTX requests
HTX reviews we can assess
AML review comes first. We take other angles only if they appear in your notice.
Functions limited after risk control
Some operations are unavailable. We work from the wording in your notice and what HTX asks for in the account.
AML review and document uploadThe account asks for AML materials. Submit them through Support / User Self Service or mail from the linked inbox — not through a third-party “unfreezer”.
If HTX cites OTC or a counterparty disputeIf the HTX letter mentions OTC or a counterparty dispute, we collect that order and the messages.
Login or video KYC per HTX instructionsHTX may also ask for video KYC. Follow the instruction in the account, not a random search result.
What to know
Limits of HTX support
HTX decides whether to lift the restriction — that cannot be guaranteed.
We do not forge documents or offer an AML bypass.
If there is no realistic path, we say so after the initial assessment.
For the assessment
What we need to assess an HTX AML review
UID, the notice text, and a list of files already uploaded. Do not send seed phrases, private keys, passwords, or 2FA codes.
Core materials
HTX UID and the restriction wording from the account
The email or ticket that opened the AML request
A timeline: when the limit appeared and what was already sent
Origin documents if this ticket asked for them
The HTX help page you followed: https://www.htx.com/en-in/support/75014661679316/
Process
How we prepare a package for an HTX AML review
Case analysis
We collect account and inflow facts and match them to the wording in the account.
Submission package
One set through an HTX channel: the in-app form or mail from the linked inbox.
Follow-up
We help answer follow-ups and keep the correspondence in one ticket.
Timing
HTX sets the AML-review clock
HTX’s queue sets the review time. We prepare a complete reply to your ticket and stay with the correspondence.
Pricing
Pricing for HTX support
Estimated pricefrom $500
The price depends on the document volume and review complexity. Fixed-fee, hybrid, or success-fee terms may be available.
The initial assessment is free
Exact terms are determined after the case is reviewed
A success fee may be available for eligible larger cases
FAQ
Frequently asked questions about HTX AML review
What should I do if HTX opened an AML review?
Send the notice text and a list of files already uploaded. We will prepare the pack and tell you where to submit it in the account. HTX describes that channel here: https://www.htx.com/zh-cn/support/900002468826/
How do I officially ask to remove a withdrawal limit?
HTX publishes a separate note: Support → User Self Service → Withdrawal Limit, or mail from the linked inbox. Current EN page: https://www.htx.com/en-in/support/75014661679316/
How long does an HTX AML review take?
HTX sets the timeline. We prepare the file for your ticket and stay with the correspondence until the exchange answers on the substance.
Can you guarantee that the AML review will be lifted?
No. We prepare facts and a complete file set. The outcome cannot be guaranteed: HTX decides.
Should I pay an off-platform “unfreezer”?
HTX help says the official withdrawal-limit path is free, and requests for an “unfreezing fee” are a scam signal. We do not take an upfront fee for the exchange’s decision.