AML/KYC restriction after support stopped responding
We identified the restriction trigger, assembled Proof of Funds documents, and prepared a structured submission to the compliance team instead of sending generic complaints to support.
Cases
Documented cases and outcomes
An exchange froze an account or restricted access. We examined the cause, assembled the supporting materials, and worked toward a resolution. Each case shows the platform, amount, timeline, and outcome.
A similar case does not guarantee the same outcome. Every matter is assessed individually.
Featured case
How restrictions on $500,000 at Bybit were lifted
Casework
More cases from our practice
Cases are grouped by issue so you can find a comparable situation more quickly. Published cases have a detailed page; the others link to the relevant service.
Exchanges and compliance reviews
5 casesAML, KYC, Source of Funds, DeFi, P2P, and disputed trading restrictions.
Account freeze following an AML review
We reviewed 847 transactions and prepared a blockchain-forensics report and source-of-funds explanations for specialist compliance review.
The restrictions were lifted after the materials were escalated for specialist review.
Account freeze after a withdrawal from Uniswap
We mapped the on-chain source of funds following a DeFi deposit and prepared a compliance package explaining the legitimate basis of the transaction.
The account restrictions were lifted after the forensic materials were submitted.
Repeated Enhanced KYC rejections without explanation
We identified the technical reason for four rejections, reorganized the documents to meet the verification requirements, and used a specialist channel instead of standard support.
Identity verification was completed and withdrawal access was restored.
Trading bot restricted as alleged market manipulation
We reconstructed the trading history, documented the market-making strategy, and submitted an appeal through Gate.io's compliance channel.
The restrictions were lifted and access to the account was restored.
Account freeze after a P2P trade with a flagged counterparty
We distinguished the client's actions from the counterparty risk, assembled evidence that the transaction was made in good faith, and submitted the case to MEXC compliance.
The account was unfrozen and the client withdrew the funds.
Urgent access recovery
1 caseCases where an attack was already in progress and control had to be restored quickly.
SIM-swap attack and urgent account restriction
The authorized account holder was verified, the account was secured after the SIM was reassigned, and the security setup was changed before the attacker could withdraw the funds.
Control was restored; no unauthorized withdrawal took place.
Transparency
What these case summaries contain
We focus on the relevant facts and do not publish client names.
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Facts
The platform, amount, timeline, and outcome come from the underlying case.
- 02
Confidentiality
Personal data is not published.
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No guarantees
A similar situation does not guarantee the same result or timeline.
Important
The outcome depends on your case
- The exchange's decision, the available evidence, and the circumstances all matter.
- We do not accept every apparently similar matter.
- We do not promise an outcome or a precise timeline before assessing the case.