Enhanced KYC completed on Bybit for $195,000 in 24 hours
Four document submissions were rejected without an explanation. We rebuilt the evidence package and submitted it for specialist review instead of continuing with template support replies.
An anonymized case. A similar situation does not mean the same timeline or outcome.
What happened to the client
According to the clientThe client was preparing to withdraw about $195,000 from Bybit to a hardware wallet. Basic KYC had already been completed, but the exchange requested Enhanced KYC before the withdrawal.
Four packages in a row were rejected with the same message: "the documents do not meet the requirements," without further detail. Standard support advised the client to "make sure everything is legible." This continued for about six days.
What was documented
Documented factPlatform and amount
A Bybit account; Enhanced KYC was preventing the withdrawal of about $195,000.
Case materials
The materials included the Enhanced KYC document packages and correspondence with standard support.
Steps toward resolution
Our analysis- 01
Reviewed the rejected files
Our review indicated technical issues with file format and quality. They were not obvious to the eye but can cause automated checks to reject a submission.
- 02
Rebuilt the package for identity verification
We prepared a new set of documents and a concise cover letter using language appropriate for an identity-verification review.
- 03
Moved beyond template support
Instead of filing another complaint with first-line support, we sent a structured submission to the channel that handles Enhanced KYC packages.
- 04
Responded through the decision
We monitored the status and addressed follow-up questions promptly. The decision then depended on the exchange and the quality of the package.
How the case ended
Enhanced KYC was completed and withdrawal access was restored. The period from the submission to the decision was about 24 hours.
Verification completed and withdrawal access restored.
Factors that influenced the outcome
Our analysis- We first analyzed why the package had been rejected instead of resubmitting the same files unchanged.
- The documents were assembled for the review requirements, not only the public instruction to make them legible.
- The submission reached the specialist review channel rather than remaining with template first-line support.
- The concise cover letter used verification language instead of framing the submission as a support complaint.
- After the rebuilt package was submitted, the decision came sooner than during the previous six days of rejections.
Important limitations
- This outcome does not promise the same result or timeline in another case.
- The exchange's decision, the completeness of the documents, and the circumstances of the case all matter.
- The client and personal data are not disclosed.
- Simply resubmitting the same rejected files rarely resolves the issue.