Resolving exchange account restrictions
We review the reason for the restriction, prepare Source of Funds materials, and support communication with the compliance team.
- AML/KYC
- P2P
- Source of Funds
We assist with restricted funds, cryptocurrency theft, lost wallet access, and AML or KYC reviews. After an assessment, we identify an appropriate course of action.
Select the closest scenario or describe what happened in your own words.
AML or KYC review, Source of Funds request, or restrictions on an account or withdrawals.
Cryptocurrency was stolenTransaction tracing, evidence preservation, and urgent next steps.
Wallet access was lostAssessment of recovery options using available data, files, or devices.
It is unclear what happenedAn initial review and recommendations for safe next steps.
Each service addresses a specific need and may complement the others. We define the scope of work after an assessment.
We review the reason for the restriction, prepare Source of Funds materials, and support communication with the compliance team.
We assess recovery options involving passwords, partial data, wallet.dat files, and hardware wallets.
We trace the movement of funds, map transactions, and prepare an analytical report for further submissions.
We connect technical findings with materials for exchanges, lawyers, and law-enforcement authorities.
We help preserve evidence, contain the incident, and identify safe next steps.
The scope depends on the circumstances, available data, and urgency. The sequence may vary from one matter to another.
Maintain control of accounts and devices, and preserve events and evidence.
Review transactions, documents, and data to identify the cause and possible course of action.
Prepare a submission, begin recovery work, produce a report, or take other necessary steps.
Engage lawyers and prepare materials for platforms, law-enforcement authorities, or courts.
We do not promise that funds will be returned or restrictions lifted before assessing the situation.
We do not falsify documents or bypass AML and KYC reviews.
We do not continue when there is no realistic and economically reasonable course of action.
Case details are anonymized. The outcome depends on the circumstances of each matter.
We identified the reason for the restriction, assembled source-of-funds evidence, and prepared a submission to the compliance team.
Access to the funds was restored after the documents were reviewed.
We analyzed 847 transactions and prepared a blockchain-forensics report explaining the source of the funds.
The restrictions were lifted after the materials were submitted for specialist review.