Access to $1,000,000 at MEXC restored in 5 days
The account was frozen following an AML review. Repeated KYC checks and standard support did not resolve the matter. We analyzed the transaction history and submitted a package to the compliance team.
An anonymized case. A similar situation does not mean the same timeline or outcome.
What the client reported
Client statementAccording to the client, MEXC froze the account following an AML review. The notice cited "suspicious activity" but did not identify the relevant transactions. The account held about $1,000,000 USDT.
For about a week, the client used tier-one chat support and repeated the standard KYC process by providing a passport, selfie, and address. The responses remained generic and the restriction was not resolved.
What was documented
Documented factPlatform and amount
A MEXC account with about $1,000,000 USDT subject to an AML restriction.
Support and repeated KYC
For about a week, standard support and a repeated KYC review neither lifted the restriction nor provided a substantive explanation of the trigger.
Case materials
The available materials included about 12 months of transaction history, comprising approximately 847 transactions, source-of-funds documents, and a blockchain-forensics report that did not identify third-party tool brands.
Steps toward resolution
Our analysis- 01
Analyzed the transaction history
We reviewed the transaction chain and identified where risk indicators may have entered through counterparties and several intermediary wallets, without a direct link to the client.
- 02
Assembled a compliance package
We prepared an explanation of the source of funds, the available business records, and a forensic report using terminology suitable for compliance review.
- 03
Submitted the materials through a specialist channel
Instead of opening further tier-one tickets, we sent the package through the specialist compliance channel responsible for reviewing such materials.
- 04
Awaited the exchange's decision
The outcome then depended on the exchange and the quality of the package. The period from our engagement to the lifting of the restrictions was about 5 days.
How the case concluded
After the materials were escalated for specialist review, the restrictions were lifted. The client regained full access to the account and funds. The period from our engagement to the decision was about 5 days.
The restrictions were lifted after the materials were escalated for specialist review.
Factors that influenced the outcome
Our analysis- Evidence and transaction analysis rather than another repeated KYC review.
- The compliance channel rather than standard support.
- A clear account of the source of funds rather than a general assertion of legitimate activity.
- A review of the transaction history at the required scale rather than support-chat correspondence without substantive evidence.
Important limitations
- This outcome does not guarantee the same result or timeline in another case.
- The exchange's decision, the completeness of the evidence, and the circumstances all matter.
- The client and personal data are not disclosed.