Bybit Withdrawal Completed but Not Received: Follow the TXID

Read the withdrawal record, not just the balance

Bybit's published history guide distinguishes Under Review, Withdrawal in Progress, Sent and Withdrawal Completed. Save the exact status and withdrawal method before deciding who should investigate. If the request remains under review, use the withdrawal restriction guide; this article addresses payments recorded as completed.

Do not infer completion from an email alone. Open the account through your usual official route and check the recorded operation. Keep a screenshot with the time it was taken; the status may change while the request is being investigated.

First checks for an on-chain withdrawal

1. Copy the full TxID from the withdrawal details and record the selected network.
2. Open the corresponding network explorer and confirm that the transaction exists and succeeded.
3. Compare the complete destination address, token contract, amount delivered and memo if required.
4. Check the receiving platform's supported asset/network pair and current confirmation requirement.
5. Inspect its deposit history and any request attached to that deposit.
6. Save both sides of the record before opening a support case.

A transaction hash is not the same as an internal order ID. If the explorer cannot find it, first check the network and copied value. If that does not explain the discrepancy, ask Bybit to verify the broadcast record. The TxID guide explains which identifier is useful.

Use the amount delivered to the recipient when reconciling the deposit; compare it with the withdrawal amount and separately recorded fee. An apparent shortfall may be a fee calculation rather than a missing second payment. Do not conclude that a recipient address is yours merely because its beginning and ending match.

Internal transfers need an account record, not an explorer

Bybit states that internal transfers stay within its platform and have no blockchain TxID. Its transfer instructions identify recipients by UID, email or phone number and provide separate internal withdrawal and deposit histories. A blockchain search cannot resolve that account-level record.

Ask the recipient to inspect the corresponding internal deposit history in their own account. Compare the recipient identifier character by character and preserve your transfer reference. If you entered the wrong UID, report that fact immediately; do not invent a blockchain hash or contact an unrelated wallet provider.

An educational example: the sender sees Completed but selected Internal Transfer to a UID. The useful evidence is the internal reference, time, amount and entered UID. Asking an external exchange to search a blockchain address would investigate a different operation.

Send one request that identifies the unresolved step

For a successful on-chain payment missing at an exchange, Bybit directs users to the receiving platform with the TxID. Use the following educational structure and replace the placeholders with facts.

• Transfer: [asset, network, time and time zone].
• Sender record: [Bybit withdrawal ID and exact status].
• Blockchain evidence: [TxID, recipient, delivered amount and result].
• Receiving account: [account reference and expected deposit instructions].
• Discrepancy: [not in history / pending / rejected / balance differs].
• Request: please identify the unmet crediting condition or the evidence needed to locate this payment.

If the recipient says it refunded the transfer, ask for the return TxID and provide both hashes to Bybit. A refund to an exchange's outgoing wallet may need attribution to your account. Where both teams refer you back to each other, a clear two-transaction chronology is more useful than another screenshot of a zero balance.